Refund Policy

As of proving transparency we have formulated this return & exchange policy to create a bridge of honesty. Our main aim is to clear you about your purchase. We have collected all possible reasons related to return, cancellations, or exchange. We request you to go through the policy before placing the order or claiming a refund or exchange.

We have a 5-day return policy, which means you have 5-day after receiving your item to request a return (delivery date included).

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you need to place your return request by sending email to our support. If your return is accepted, we will pick up the product from the delivery address. Items sent back to us without first requesting a return will not be entertained for a refund.

You can always contact us for any return question at support@myhomemama.com

There are Rs.99 Non-Refundable Pickup Charges. These charges are non-refundable in any case.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

 

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

For Cash on Delivery refunds, customers need to provide us with their bank details (i.e Bank Name, Account Number, IFS Code, Account Holder Name).

 There is a handling charge for a refund is Rs.99/- per order per product.

 

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, we will ship exchanged product/Item ASAP.

Before making a return read the below condition and make sure you Complies with Conditions 

 

What If My product is defective or parcel is damaged or Different Items Received?

We Need Full Video When You Are opening The Parcel Yes, we take your product back if it is defective or damaged. In this case, we have both options available. First, you can one-time exchange with the same Item (free of cost). second, you can return it and claim a refund. The second option costs Rs.169/- [ As Return shipping Charge] if you want your money back.

What is the time frame for raising any issue?

You can raise any issue within 5 days after delivery. We are not responsible for any issue after this timeframe.

 

What is the procedure for any claim?

You can email us at support@myhomemama.com. 

What to do if I have wrong details filled incorrectly?

It is solely your responsibility to enter the right details. By mistake, if you did anything wrong, let us inform you via email.

 

Can I cancel the order once it has been placed?

Yes, you can cancel the Order Within 24 Hours after placing an order, but you cannot cancel the order if we have shipped it.

Prepaid Orders cannot be canceled by the customer him/herself You have to contact us at support@myhomemama.com.

 

If I don’t like the color of the Items. Can you take it back?

Yes, you must place an exchange or return request within 5 days from the date of delivery. There is a 10% color difference in some Items as compared to the picture. While taking images, the picture comes in bright colors.

 

For what reasons I can’t claim for return or exchange?

Below are some reasons you cannot claim an exchange or refund.

• My mom/wife/loved ones do not like it. (It is not our fault if the consumer doesn't like it. Be clear about your order. We always do our best)
• Product is not "exactly" as pictures (better ask for real pictures before you order. We are always here to help you on support@myhomemama.com)
• Quality is not as expected {we manufacture imitation work. We always focus on quality. Please look for the original product. If it's a higher price range, then we can provide imitation in this price range.
• We don't provide a return, refund, partial refund, or exchange for the above reasons. We don't make a decision based on emotions. We can accept or reject your request based on the relationship with the customer. We have the right to refund you against this policy or reasons.